What is a Root Cause?
- A specific underlying cause of a problem
- Can be reasonably identified
- The organization has control to fix
- Effective recommendations can be made to fix
- Collect the data
- Chart the causal factors
- Analysis
- Identify the root causes
- Make recommendations
- Implement recommendations
Primer
I recommend this primer to help you get started with RCA:
Root Cause Analysis for Beginners by James J. Rooney and Lee N. Vanden Heuvel
Resources
I put these resources together to help my teams perform RCA:
RCA policy
RCA procedure
RCA interview template
RCA map
I recommend this primer to help you get started with RCA:
Root Cause Analysis for Beginners by James J. Rooney and Lee N. Vanden Heuvel
Resources
I put these resources together to help my teams perform RCA:
RCA policy
RCA procedure
RCA interview template
RCA map
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