A sound strategy, the ability
to execute, and a skilled workforce are some of the things an organization
needs to achieve high business performance and quality. Once that is achieved is when the
real challenge starts, though. It’s not good
enough to just attain high performance and quality, an organization must continuously
improve in order to stay competitive. A
key to doing this is to focus on a few critical aspects of the business; employee
engagement and capability
growth. Here's a method I use with
my teams:
Work together to find
how people can maximize their contributions.
Look for activities that intersect these three points:
- Aspiration - what motivates you, what you enjoy
- Aptitude - what you are good at
- Aim - what the business needs to get done, the goals of the business
This works because engagement
and value are created at these intersections.
When you do work you enjoy, work you’re good at, and it is work the
business needs to get done, the stage is set for business performance and
quality to grow.
How do you find the
intersections? Sometimes, they’re easy
to find; they’re obvious or you get lucky and stumble into one. Other
times, you're going to have to invest some energy and maybe even change how you
operate. Do these three things to find
the intersections:
- Observe - be patient, observe objectively and
constantly
- Develop Rapport – take a break from titles and org
charts
- Listen – listen actively, set aside agendas and personal
ambitions
Make this a practice. Allow it to work for your teams and the
results will follow.
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