M - mastery
A - autonomy
P - purpose
S - support
The people and teams in an organization are the key to quality. Developing mastery of skills in a profession, autonomy to make decisions and create, and having a purpose super-charge individuals. This in turn leads to high quality and performance that benefit the business and its customers.
The "S" in MAPS was added recently. In a conversation with Rajiv Amar, he identified one more part that was playing a role in our success; Support. You can have mastery, autonomy, and purpose, but if you don't have the support of your organization - peers, colleagues, executives, board, cross-functional partners - your quality will still be at risk. That support has to be there not just when the results are good; the support has to be there when things get tough.
MAPS is fuel for discovery, collaboration, execution, and a culture of quality. Practice MAPS in your organization and watch your teams take the business to new levels of quality and performance.
This HBR article shows how safety (i.e., support) is a common trait among high performing teams. Maybe I should add another "S" for "Safety" to MAPS; MAPSS?
ReplyDeletehttps://hbr.org/2017/08/high-performing-teams-need-psychological-safety-heres-how-to-create-it